IVR System

We will design an IVR system that will meet with your business needs at no cost. Our IVR designs will ensure that each option menu will promptly direct your customers to the appropriate customer service representative. Our technology allows us to develop tailored IVR routing solutions that include:

• Relationship Routing- Ex. Having a customer, who has built a rapport with a customer service representative, always routed to that agent, when available
• Advanced Routing- Ex. Having a Spanish speaking customer select an option that allows them to automatically be routed to a Spanish speaking agent whenever they call
• Priority Routing- Ex. Having VIP customers or sales calls given priority over other customer calls
• Automated Response-Having simple customer inquiries resolved through automated response such as checking credit balance and due dates